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Delivery & Postage

Find our about our delivery and postage services as well as information on our delivery and postage procedures.

When exchanging or returning of an item, it must be accompanied by receipt and in its original packaging. Sale and regular priced merchandise can be exchanged or refunded within 30 days of receipt. Return shipping fees will apply. So(l)o reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.

NON - RETURNABLE ITEMS
*Gift Cards can not be returned
*Clearance items are non-returnable
*Custom order items
*Items you have already assembled
*Merchandise marked Non-Returnable on sale page i.e. Glow Intimacy Oil, Formula N°1.

Refund Options
You can choose to have a refund returned to you by the original form of payment or receive a store credit.

Damaged/ Defective Items
Please provide photos of damage merchandise AND shipping box, SKU number and order number.

Shipping
Most standard orders are shipped within 2-3 business days. At this time, we currently do not offer expedited shipping options. Your final shipping cost and estimated delivery timeframe will be available to you at checkout. Some items may require a longer ship-out and/or delivery timeframe due to holidays and/or shipping carriers. Our standard shipping method is ground or USPS shipping.

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THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE.

DISCLAIMER: THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE
The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.

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