When exchanging or returning of an item, it must be accompanied by receipt and in its original packaging. Sale and regular priced merchandise can be exchanged or refunded within 30 days of receipt. Return shipping fees will apply. So(l)o reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
NON - RETURNABLE ITEMS
*Gift Cards can not be returned
*Clearance items are non-returnable
*Custom order items
*Items you have already assembled
*Merchandise marked Non-Returnable on sale page i.e. Glow Intimacy Oil, Formula N°1.
Refund Options
You can choose to have a refund returned to you by the original form of payment or receive a store credit.
Damaged/ Defective Items
Please provide photos of damage merchandise AND shipping box, SKU number and order number.
Shipping
Most standard orders are shipped within 2-3 business days. At this time, we currently do not offer expedited shipping options. Your final shipping cost and estimated delivery timeframe will be available to you at checkout. Some items may require a longer ship-out and/or delivery timeframe due to holidays and/or shipping carriers. Our standard shipping method is ground or USPS shipping.
